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      How do I change my Communication Preference?

      Managing how you receive communications from CleanSky Energy is an important part of your account settings. Whether you prefer email, phone calls, SMS, updating your communication preferences helps ensure you get important account notifications.

      1. Log into Your Account
        Visit CleanSky Energy’s website and click on “My Account” at the top right corner. Use your username and password to log in. If you’ve forgotten your login credentials, use the “Forgot Username or Password” feature to recover them.

      2. Access Profile Settings
        After logging in, locate the icon displaying your initials in the upper-right corner of the dashboard, just above the “My Bill” section. Click on this icon and select “Profile Settings” from the dropdown menu.

      3. Navigate to Communication Preferences
        Within the Profile Settings menu, click the “Communications” tab. Here, you will find options to update how you prefer CleanSky Energy to communicate with you.

        MyAccount-communication

      4. Select Your Preferred Communication Methods
        You can choose to receive communications via:

        • Email – quick, electronic notifications and updates

        • Phone calls – for urgent or important information

      5. Toggle the options to your preference. ◐
      6. Save Your Changes
        After selecting your desired communication preferences, make sure to save your changes to ensure they take effect immediately..
          

      Why Update Your Communication Preferences?

      Updating your communication preferences allows you to control how CleanSky Energy contacts you. This means you can opt for electronic communications to save paper and get information faster, or you can choose traditional mail if you prefer physical documents. Keeping your preferences current also helps you avoid missing critical updates related to your account, such as billing alerts, outages, or promotional offers.

      Need Assistance?

      If you have any questions or experience issues while changing your communication preferences, CleanSky Energy’s Customer Support team is ready to assist you:

      Customer service hours are Monday through Friday from 7:00 a.m. to 6:00 p.m. CST and Saturdays from 10:00 a.m. to 2:00 p.m. CST.

      Keeping your communication preferences up to date ensures you stay informed and in control of how CleanSky Energy connects with you. Feel free to reach out to support if you need any help!